Delete your account and data

You can delete your INFINIDROP game account at any time — directly in the game or by email.

This English version is a convenience translation. In case of any discrepancy, the German version prevails.

Option 1: Directly in the game (fastest way)

Open INFINIDROP
Tap the gear icon (Settings) at the top right
Scroll down to the “Account” section
Select “Delete account” and confirm the security prompt

Option 2: By email (without the app, e.g. after uninstalling)

Write to us from any address:

Please tell us your player name in the game — that is the only way we can identify the right account. If your account is linked with Google or Apple, ideally write from exactly that address; if you use Apple's “Hide My Email”, your player name is enough. We process requests within 30 days.

What is deleted

Data	What happens
Game progress (level, stage, currencies, equipment, companions, titles)	permanently deleted
Profile (player name, avatar, arena points, league)	permanently deleted
Account ID and, if linked, your email address	permanently deleted
Guild membership and server mail	permanently deleted
Friendships, requests and invitations	permanently deleted; for invitations you issued, the entry remains with the invitee without any link to you (anonymised)
Push ID (notifications)	permanently deleted
Record of the confirmation email	permanently deleted
Your chat messages	anonymised (kept without any link to the account); the guild chat only keeps the 50 most recent messages per guild anyway
Bug reports	kept without any link to the account (anonymised)
Purchase records (if you made purchases)	kept without any link to the account because of the statutory tax retention period (Austria: 7 years, § 132 BAO)

90-day period: After deletion, your account is first deactivated and can no longer be used for 90 days. During this time, your player name remains reserved for you and you can undo the deletion via support. After that, everything is removed permanently and irretrievably. If you want immediate permanent deletion, just tell us in your message.

Important: A deletion can no longer be undone once the 90 days have expired. Purchased or earned virtual currencies and items expire without replacement and are not refunded. A running VIP subscription does not end as a result — cancel it separately in Google Play or the App Store.

Delete only individual data — without losing your account

You don't have to give up your whole account right away. On request, we can also remove individual data and leave your game progress untouched — for example your chat messages or the link to your Google or Apple address. Just write to us at support@infinidrop.app and tell us your player name and what should be deleted.

Privacy questions

Details on which data we process in the first place can be found in the privacy policy. For access, rectification or objection, you can reach us at the same address: support@infinidrop.app.